Frequently Asked Questions and resources
March 27, 2020 - Important Update Regarding Sault College Spring 2020 Convocation Ceremonies
As a precaution and as part of our larger response to the ongoing COVID situation, we have made the decision to postpone the Spring Convocation ceremonies scheduled on June 4 and June 5, 2020 until Fall 2020.
While this was a difficult decision, it was made in the best interests of you, your family and friends, our staff and our broader community.
Please be assured that students graduating this Spring will receive their Sault College credential. These will be sent via mail and this is expected to occur before the end of June. Please continue to check the student portal, email, and the COVID-19 section of our website, including the Student FAQ, for further updates.
We are committed to providing you with the opportunity to participate in your Convocation ceremony and celebrate your hard work, dedication and ability to persevere, particularly during these unprecedented times. Details on the rescheduled convocation ceremonies will be shared with you as soon as they are available.
Thank you for your ongoing support, understanding and cooperation.
Stay healthy and safe.
March 23, 2020 - Important update Regarding College Operations- Sault College Currently Closed
In light of the current COVID-19 situation and following the direction of the Premier of Ontario to close all non-essential businesses, effective Tuesday, March 24, 2020, Sault College is moving to an essential services model with an expected re-opening date of April 8, 2020 subject to further developments.
The College is closed to all staff except those positions deemed to be providing an essential service and it is closed to all students.
For further details on this, please check your student or staff email.
Thank you for your ongoing support, understanding and cooperation. This time is to allow all of us to follow the government’s instruction to “Stay Home” and practice social distancing for the safety of everyone.
Stay healthy and safe.
March 20, 2020 - Student Services Update (Updated March 24, 2020)
Dear Sault College students:
As the College is currently closed, please see below an update on student services.
During this time, please visit https://www.saultcollege.ca/covid19/ for updates and frequently asked questions.
If you have an existing appointment with one of our Student Services staff/counsellors in the upcoming weeks, you will be contacted directly by that service about next steps. While campus access is limited, we expect that most services will be offered remotely rather than in person.
Our aim, as always, is to support your health and well-being. We will adjust our plans and offerings in response to changing conditions and your feedback.
We understand this is a challenging time. If at any time you need immediate personal support or counselling, you can access the Good2Talk Helpline at 1-866-925-5454, or use the IM Well App to access supports via phone, chat or through the App resources.
Below, in alphabetical order, are the services that are available to you, in the manner described. This content is subject to change. Moving forward, the latest student service updates can be found at https://www.saultcollege.ca/covid19/
Athletics & Recreation: The athletics office, which includes the Fitness Centre and Gym facilities, are closed. All recreational programming has been suspended until further notice. Information on our services, facilities and our varsity sports are available on our website. http://saultcougars.ca
Campus Security: Campus Security will continue normal operations and be available on campus 24 hours a day 7 days a week. Contact information is as follows 705-759-2554 Ext. 2712.
Computer Labs: Currently Closed
Counselling/Accessibility Services: The Counselling and Accessibility Services office is closed until further notice. Staff in all areas of expertise will be available online or by phone, allowing students to access services via remote options. Email us at email@example.com to set up an appointment with your Counsellor or Learning Strategist/Assistive Technologist.
If at any time you need immediate personal support or counselling, there are free resources that can help you:
- Sault Area Hospital Crisis Services: 705-759-3398 or 1-800-721-0077
- Sault Ste. Marie Police Services: 9-1-1
- I.M. Well App – free download on your cellphone
- GOOD2TALK Post-Secondary Student Helpline: 1-866-925-5454
- Regional Warm Line: 1-866-856-9276
Equity Room & Reflection Room: These spaces on campus are closed and all programming has been suspended until further notice.
Follets/Campus Shop: The campus store is currently closed. Visit the link below for more information about online orders and services.
Food Services:All food services on campus are closed.
Our primary means of communicating with you will be via email. Please email firstname.lastname@example.org
- To make your tuition payments the following options are available:
- Payments within Canada
- Online payment through you student portal using your credit card
- Direct Deposit payment through your preferred financial institution by selecting Sault College as the “payee” and using your student number as the account number
- Please visit our website for further instructions on how to pay https://www.saultcollege.ca/Admissions/PayWithinCanada.asp
- Payments outside of Canada
- Pay using our CIBC international Student Pay portal
- Please visit our website for further instructions https://www.saultcollege.ca/Admissions/PayOutsideCanada.asp
Health Centre: (update coming soon)
Indigenous Student Services and Indigenous Education: These services are closed and all student events and on-campus programs have been suspended until further notice. Staff will be responding to any concerns/needs raised by and for Indigenous students by phone or email. Telephone: (705) 759-2554 x2758. Email: email@example.com. Follow us on social media for the most recent Sault College updates.
Information Technology Services:
Phone: 705-759-2554 Ext. 2504
International Recruitment and Services: The Recruitment and Services office is closed to in-person visits and walk-in traffic until further notice. Our International Services team is still available Monday to Friday 8:30 a.m. – 4:30 p.m. for enquiries. Staff can be reached at 705-943-1878 or 705-943-2795 or via email at firstname.lastname@example.org.Students are asked to provide their name, student ID, and an explanation of their query. Students can check their ICent App for additional information.
Library Services: The Library is closed to in-person visits and walk-in traffic until further notice. Sault College Library offers the following online services to students and faculty:
- Online research support including (during library hours):
- Our online Chat (Use the "Ask Us" chat button, docked to the side of our website, to chat with Library Staff. You can also submit your question after hours, and we will answer once we are open at at saultcollegelibrary.ca
- Email support via email@example.com
- Text us at 705-998-5954
- Extensive online resources including 80+ academic databases with millions of online articles, over 160,00 eBooks, 50,000+ eJournals, and over 45,000 streaming videos at saultcollegelibrary.ca
- Program Guides tailored to your program
- The Learning Portal is available to students and faculty and includes tips on research, writing and study skills as well as a faculty toolkit
- For students if you have never learned in an online environment please check out our newly created tips on Online Learning
- Faculty and students are encouraged to explore the Research Help section of our website
- For more contact information, please visit our page Contact Us page
Lockers: Lockers can only be accessed until 4:30 p.m. on Tuesday, March 24, 2020. Please check in with security upon arrival.
Peer Tutoring is going digital to meet our students needs and help them to be amazing!
- Peer Tutoring will be run on Microsoft Teams through Microsoft Office 365:
- Students log-in to Microsoft Office 365 using their Sault College log-ins and password
- Starting Monday, March 23, 2020, weekly group drop-in peer tutoring sessions will be held on Microsoft Teams
- Search for Peer Tutoring in teams and find the team for your program to join tutoring sessions
- Tutors will be online during the below listed tutoring times to work with students on any of their tutoring needs
- One-on-One/Small group tutoring will continue digitally, mostly through Microsoft Teams
- Students can contact the Peer Tutoring staff via email (firstname.lastname@example.org) or on Teams by searching Laura McKnight or Jasmine Blatter.
- The Learning Portal is available to students and includes tips on research, writing and study skills as well as a faculty toolkit
- Online Learning Guide for Students: For students if you have never learned in an online environment you should look at this newly created guide
We thank you for your patience and understanding as we all learn to work in this new environment.
Radical Room & the Write Place: The Radical Room and the Write Place are closed to in-person visits and walk-in traffic until further notice.
- Our primary means of communication with you will be via email. Please email email@example.com. International students may email firstname.lastname@example.org.
- Proof of Enrolment requests must be made through your Student Portal or by emailing email@example.com. We will not have enrolment letters available for pick up. We will email a copy of your letter to you.
- Transcript requests must be made through your Student Portal or by emailing firstname.lastname@example.org. You can request an Unofficial Transcript on your Student Portal and it will be sent to your Sault College email address immediately, free of charge. Official Transcript requests will be delayed during this time, and available on an as needed basis. We will not have transcripts available for pick up. If you require an Official Transcript, we will email or mail it to the receiving institution that requires the transcript on your behalf.
- We will continue to support all students via email during this time. If you wish to speak with your Admissions and Records Officer, they can be reached during our regular business hours via email as well.
- Continuing Education registration inquiries can be sent to email@example.com.
Residence: Students who are in residence who have made arrangements to remain should confirm their arrangements with the Residence supervisor. All others are required to leave as previously arranged.
Student Code of Conduct: Normal operations in this area will continue with activities being undertaken remotely wherever possible. Students engaged in proceedings will be contacted with further instructions. All supports offered under this area, including support around sexual assault and sexual violence, will be available remotely. Please contact firstname.lastname@example.org for assistance.
Student Events: Student events are cancelled/postponed until further notice.
Student Financial Assistance:
The Financial Aid Office is available through remote access only by emailing email@example.com.
Student Financial Assistance Email: firstname.lastname@example.org
Student Job Centre: The Student Job Centre is closed until further notice. Advising will continue to be offered remotely, via phone and web. Students with an existing appointment will be contacted directly by their Advisor with instructions on how to access remote advising. All workshops planned by the Student Job Centre have been cancelled. Job postings will continue to be accessible on the Student Portal. Staff can be reached via email at email@example.com.
Student Success Office: The Student Success Office is closed until further notice. Staff will be available online or by phone and will be working to support students with their transition from face-to-face classes to distance learning. Staff can be reached via email at firstname.lastname@example.org
Staff will also be responding to any Academic Grade Appeal enquiries remotely. Students can access services through a combination of remote options. Please email email@example.com.
Testing Centre: The Testing Centre is closed until further notice. Test Centre staff will provide support by telephone for students requiring accommodations. Please email Accessibilitytesting@saultcollege.ca or firstname.lastname@example.org for testing enquiries.
March 20, 2020
As you know Sault College has taken many thoughtful precautions to assist in preventing the spread of COVID-19, including: cancelling all face-to-face classes, closing the College to the public, closing all common areas, and limiting areas of use.
We understand that many students rely on our technology and computer labs to complete course work. For the protection of yourself and others, we recommend that you use these spaces on an as-needed basis only. We are here to support you and we want to help you succeed. If you anticipate difficulty in accessing technology to complete course work, we ask that you reach out to email@example.com.
If you need to come to the College for any reason, we ask that you follow the measures in place and only use areas that are currently open. It is also important that if you have to be on campus that you practice social distancing, regular disease prevention protocols, including: washing hands frequently, coughing or sneezing into a tissue or sleeve rather than hands, and staying home if you are feeling ill in any way.
Instructions for students regarding course completions will be provided through the College learning management system. Students who have specific questions may contact the faculty member responsible for the course, the program coordinator, or the academic assistant in the Dean’s office.
We’ve also implemented additional measures effective immediately:
- access to the College is now restricted to the M-Wing Main door (Emergency Door 1)
- if you need to come to campus, you can park in the A North parking lot on Northern Avenue
- College operating hours will be 8:30 a.m.- 4:30 p.m. Monday to Friday. All doors will be locked at 6 p.m. during the week and all doors will be locked on the weekend.
- access to the College’s Physicians will be done using a telehealth type service
- at this time, appointments are available Tuesdays from 10 a.m. – 12 p.m. and Thursdays 1-3 p.m.
- appointments can be booked through the Health Office by emailing firstname.lastname@example.org or calling 705.759.2554 extension 2720. Please ensure you include your phone number in your email or voicemail for follow up. Emails and voicemails are monitored each weekday.
- important: appointments will not be in person, the physician will call students at their scheduled times
Thank you for your ongoing support and cooperation. Please continue to check your email, LMS, student portal and the Sault College website for more information.
March 20, 2020
I am reaching out to you today because I know that these last few weeks have not been easy. We have had to make some difficult decisions and, like the rest of the world, we are in unchartered territory.
As new and emerging information is released, our plans and response to COVID-19 evolve as well. This week, I met with our strategic planning team and shared an important direction to help mitigate the risk and spread of COVID-19 among our Sault College and broader community.
As part of this, we thoroughly examined our operations to determine how we could limit the number of staff working in our College buildings. Through these efforts, we identified alternative work arrangements for much of our staff, including working from home and rotating schedules.
Our shared goal was realized and we now have approximately 40 employees physically working within our College, which is a significant reduction. We continue to work on strategies to reduce this even further. We are also ensuring social distancing is being practiced among staff physically working within College buildings.
This, along with our other efforts, is a step we needed to take to reduce risk and to do our part in the fight against COVID-19 in our community.
We continue to take more proactive measures. As part of this:
- Effective immediately, access to Sault College will be limited to the M-Wing Main (Emergency Door 1)
- Staff and students who need to be on campus can park in the A North parking lot
- College operating hours will be 8:30 a.m.- 4:30 p.m. Monday to Friday. All doors will be locked at 6 p.m. during the week and all doors will be locked on the weekend.
- The Print Shop is now closed until further notice
It is also important for me to reiterate the role each of us plays in limiting the spread and risk of COVID-19. I urge each of you to continue to practice regular disease prevention protocols, including: washing hands frequently, coughing or sneezing into a tissue or sleeve rather than hands, staying home if you are feeling ill, and practicing social distancing.
An official global travel advisory is also in effect for all Canadians to avoid all non-essential travel outside of Canada until further notice. Be mindful that if you have travelled outside of Canada on or after March 14, 2020, you must self-isolate for 14 days. Here is some helpful information on self-isolating.
I continue to be in close contact with Algoma Public Health and maintain daily contact with our other Ontario college partners to work together as we work through this situation.
I would like to thank all of you for your support and cooperation. The collaboration and dedication I’ve witnessed throughout this are admirable.
This is an extraordinary time and I look forward to when we can resume our regular activities. Until we get there, we will continue to keep you updated as new information or changes occur.
Ron Common, President
President`s Office, Sault College
tel (705)759-2554 ext 2322 | email Ron.Common@saultcollege.ca
March 20, 2020
Please click here to view a message regarding guard.me International Insurance.
March 18, 2020
Please click here to view a message regarding Campus Store Support.
March 18, 2020
As you may know, Algoma Public Health announced that there has been a confirmed case of COVID-19 in the Algoma region. While we understand that this may bring concern, we want to assure you that our College has taken many thoughtful precautions to protect the health and safety of our campus community and to prevent the risk and spread of COVID-19. We’ve closed our College to the public, limited areas of use in the College – including computer labs – made alternate work arrangements for many of our staff, and are actively practicing social distancing. Facilities Management has increased cleaning and sanitizing and we have also re-arranged work schedules to have additional cleaning staff working as required.
Thank you for your continued support and understanding. We are continuing to monitor the situation closely and the College has also been meeting daily with both local unions to exchange information and solicit feedback.
We will continue to keep you updated on this evolving situation.
March 17, 2020
The COVID-19 situation continues to evolve in Canada and around the world and as you know Sault College has suspended all face-to-face classes. The College is taking this time to review its operations to determine next steps, including: preparing for remote instruction where available.
We are keeping residence open as we are very much conscious of the fact that a number of students will not be able to return home because of travel restrictions, health, personal circumstances or various obligations.
That being said, in order to help decrease density in residence, reduce the risks to our community, and to provide maximum flexibility to our students at this challenging time, we will be refunding residence rent on a pro-rated basis for students who voluntarily choose to move out of residence by 4 p.m. on Wednesday, March 25, 2020.
Check your student email for more information.
March 16, 2020
Given the rapidly evolving situation surrounding COVID-19, student flight training will be suspended effective Tuesday, March 17, 2020 until further notice. This decision was made in the best interests of both our students and staff.
We appreciate your understanding and cooperation. We will keep you updated as information is available.
March 15, 2020
We appreciate that this is a difficult time for everyone. Out of concern for our students and employees and being mindful of the public health of our broader community, the following is in effect immediately:
- The College is closed to the public. This includes Employment Solutions Sault Ste. Marie and Blind River
- All face-to-face classes beginning this upcoming week (March 16) and moving forward, including apprenticeship and nursing, are suspended until further notice
- At this time, clinical placement will continue
- At this time, flight training will continue
- At this time, placements will continue
- Where possible, classes that can be delivered via remote instruction will be announced prior to Monday, March 23, 2020
- The College will be open to any students who are presently here; however all common areas will be closed
- Employment Solutions Sault Ste. Marie and Blind River are closed to the public; however at this time, staff is available to assist by contacting Employment Solutions SSM at Webinquiryssm@saultcollege.ca or (705) 945-0705 or Employment Solutions - Blind River at Webinquirybr@saultcollege.ca or (705) 356-1611.
- Until further notice, staff should report to work and practice social distancing unless they are required to self-isolate as per the Official Global Travel Advisory
- This advises all Canadians to avoid all non-essential travel outside of Canada until further notice. In addition, all travellers returning to Canada from abroad from March 14, 2020 on are asked to self-isolate at home for 14 days whether they have symptoms or not. If this applies to you, please contact your Manager as soon as possible.
- The Health and Wellness Centre is closed
- The Ron Doyle Library is closed
- The Early Learning Centre is closed
- Food services are closed to all students except those living in residence
- Residence is open at this time to those currently residing in the building
Students should also be aware of the Official Global Travel Advisory, which advises all Canadians to avoid all non-essential travel outside of Canada until further notice. In addition, all travellers returning to Canada from abroad from March 14, 2020 on are asked to self-isolate at home for 14 days whether they have symptoms or not. Please do not come to the College or any College building if this applies to you.
You can keep up-to-date on this evolving situation by visiting the Algoma Public Health website.
We know that this is a challenging time and the fluidity of this situation brings an added level of complexity. We truly appreciate your support, patience and understanding as we work through this together.
We will continue to keep you updated as information is available.
March 13, 2020
The health, safety and well-being of our staff and students remain a top priority for us. We certainly understand and appreciate that there are ongoing concerns regarding COVID-19 (novel coronavirus) and we would like to provide you with an update on what we are doing moving forward:
For the week of March 16, 2020, face-to-face classes will continue as scheduled.
- Effective Monday, March 23, 2020 all face-to-face classes, including Continuing Education, will be suspended until further notice.
- The College is taking this time to review its operations to determine next steps, including: preparing for remote instruction where available
- At the present time all flight training will continue.
- Clinical and field placements will continue in their current mode. Students will hear directly from the appropriate Dean or Chair about their placements.
- The possibility of resuming some face-to-face classes and labs is subject to ongoing evaluation.
- Where possible, classes that can be delivered via remote instruction will be announced prior to Monday, March 23, 2020.
- Further information on this will communicated as soon as it is available. Please continue to check your email and student portal.
- Sault College offices, including Employment Solutions SSM and Blind River, and service areas, including Library and computer labs, will remain open during this time unless otherwise communicated.
- The College will also be cancelling or postponing upcoming scheduled events, such as: March Break tours, Scholarship, Bursaries and Awards ceremony, and Spring Open House
- We understand that a lot of work has gone into these events; however we must be prudent and follow the advice of public health officials.
We recognize and understand that this brings a lot of questions and disruption. We want you to know that we understand this, we feel this and we are making decisions that are in the best interests of our College community. We are committed to developing semester completion plans for students.
Most importantly, we want to thank you for your patience and understanding at this time. Your support will help us as move through this rapidly evolving and sensitive situation.
We will keep you informed as updates are available.
March 12, 2020
I know there has been a lot of information shared about COVID-19 (Novel Coronavirus). I want to reassure all of you that we are working diligently to keep our campus, students and staff healthy and safe. As part of this, Sault College has and will continue to work closely with Algoma Public Health (APH) and follow its direction. At this time, APH has advised that there are no confirmed cases of COVID-19 in Algoma.
We want to assure you that we are taking appropriate measures to help to protect our College community in response to COVID-19. These include:
- arranging for additional surface cleaning across the College specifically in high traffic areas
- installing additional hand sanitizing stations
- ensuring all cleaning products are hospital grade
- participating in thorough pandemic planning in coordination with appropriate stakeholders and experts
- creating four key committees with subject matter experts to actively participate in pandemic planning in coordination with provincial partners and medical experts
- continuing ongoing communication with staff and students to provide updates as appropriate
As we work through this, we must reiterate the importance of practicing regular disease prevention protocols, including: including: washing hands frequently, coughing or sneezing into a tissue or sleeve rather than hands, and to stay home if you are feeling ill.
We also want to ensure you are aware of travel restrictions and associated protocols particularly with the upcoming March break. As communicated earlier today, if you do travel, it is essential that you keep up-to-date on travel advisories and what to do as this is a rapidly evolving situation. If you will be travelling, please take active measures to regularly visit the Algoma Public Health website for up-to-date information and follow all protocol as outlined.
We understand there may be concern among staff and students and I want you to know that we are taking this seriously and your health and safety remains our top priority.
We are committed to keeping you updated and we will continue to closely monitor the situation.
March 12, 2020
As you may know, the World Health Organization (WHO) declared the COVID-19 (Novel Coronavirus) a pandemic. We understand that this may be concerning and we want to assure you that we are working closely with Algoma Public Health and will continue to do so as we monitor this situation. As per Algoma Public Health, there are no confirmed cases of COVID-19 in Algoma.
We know that with the upcoming March break many of you may be travelling. If you do travel, it is essential that you keep up-to-date on travel advisories and what to do as this is a rapidly evolving situation. Additionally, the Public Health Agency of Canada is recommending that Canadians avoid all cruise ship travel due to the ongoing COVID-19 outbreak.
If you will be travelling, please take active measures to regularly visit the Algoma Public Health website for up-to-date information and follow all protocol as outlined.
We cannot stress enough how important it is to continue to practice regular disease prevention protocols:
- wash your hands often with soap and warm running water, or use hand sanitizer
- avoid touching your eyes, nose, and mouth unless you have just washed your hands
- cover your coughs and sneezes with a tissue or your arm, not your hand
- stay home if you are sick
- avoid visiting people in hospitals or long-term care centres if you are sick
- Learn more about COVID-19 from the Ontario Ministry of Health website
- Stay up to date on impacted areas and travel health notices from Canadian public health officials
- Get more information from these official public health sources:
Sault College is committed to keeping our students and staff safe. We will continue to monitor this situation and keep you informed as updates are available. We appreciate your continued support as we work through this.
March 9, 2020
Further to our recent communication, the College has and will continue to closely monitor the ongoing situation with COVID-19 (novel coronavirus). Algoma Public Health is also closely monitoring this situation with local, provincial and federal partners and the risk in our region remains low.
Algoma Public Health recently released a statement on the COVID-19 specifically regarding an update for travellers. While we have shared this statement, we want to reiterate this important information.
Algoma Public Health has advised the following:
- Travellers who have returned from Hubei province, including Wuhan City, should:
- stay at home and avoid close contact with others, including those in their home, for a total of 14 days from the date they left Hubei province.
- contact their local public health department within 24 hours of arriving in Canada. For Algoma residents, this means contacting Algoma Public Health at 705-759-5404 or 1-866-892-0172, ext. 5404.
Please note that the College can confirm that there has been no incoming travel from this area to the College.
- Travellers who have returned from anywhere else in mainland China, or Hong Kong, Iran, Japan, Italy, Singapore, or South Korea should:
- monitor themselves for symptoms including fever, cough and difficulty breathing for 14 days after leaving the impacted area.
- if symptoms develop, call Algoma Public Health prior to seeking medical care. Algoma residents may reach Algoma Public Health at 705-759-5404 or 1-866-892-0172, ext. 5404. If you need immediate medical attention, call 911 and mention your travel history and symptoms.
We want to assure you that these precautions are being enforced and followed. Again, the risk in our region remains low. The College also has a pandemic plan, which is currently under review in consultation with all the appropriate parties.
As a reminder, it is important that everyone continue to practice regular disease prevention protocols, including: washing hands frequently, coughing or sneezing into a tissue or sleeve rather than hands, and to stay home if feeling ill. For your reference, please see the attached poster on effective hand-washing techniques.
To help stayed informed, we recommend you visit the Algoma Public Health website.
March 5, 2020
For your reference and information, please click this link to see a poster for effective hand-washing.
January 31, 2020
As you may be aware, there have been confirmed cases of the Novel Coronavirus in Canada. While the risk in Ontario is currently low, we want to assure you that we are closely monitoring the situation and will continue to do so as necessary.
Additionally, our College has a reporting requirement to our local health unit for anyone who has been to Wuhan China and has cold like symptoms. Should a local case become known, the College has an emergency response plan in place and will follow the direction provided by the local health unit, including: communications and necessary precautions.
We are asking that everyone continue to practice regular disease prevention protocols, including: washing hands frequently, coughing or sneezing into a tissue or sleeve rather than hands, and to stay home if feeling ill. The College is also providing extra sanitizer and tissues across campus and increasing surface cleaning.
For further details and the most up-to-date information on the Novel Coronavirus, please visit the following websites:
- Ontario Minitry of Health
- Public Health Agency of Canada
- Public Health Ontario
- Algoma Public Health
- The World Health Organization
You can also get more information by reviewing the Ontario Government statement issued by the Ministry of Health.