Dealing With Difficult People - September 10, 2024

Understanding people and being able to work with them, no matter what type of people they are, is one of the major keys to management and life success. Through this course, you should be able to identify and cope with some of the most difficult behaviour you will encounter. Other topics include personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with anyone you choose.