Creating a Corporate Service Culture
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Creating a Corporate Service Culture - OEL1325
Credits: 2 (Online)
Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
January 14, 2020 - April 21, 2020
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